Privacy Policy

Privacy Policy Teddy’s Choice

This Privacy Policy explains how Teddy’s Choice (“the Site”, “we”, “us” or “our”) collects, uses, discloses and protects your personal information when you visit our website, use our services or make a purchase at teddyschoice.co (the “Site”). It also applies when you communicate with us in any way regarding our Site or services (collectively referred to as the “Services”).

Throughout this Privacy Policy, the terms “you” and “your” refer to any user of our Services, whether you are a customer, website visitor or any other individual from whom we collect information under this Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. Any updates will be posted on the Site with a revised “Last Updated” date. We will take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from several sources. The information we collect depends on your interaction with us.

In addition to the specific purposes outlined below, we may use your personal information to communicate with you, operate and improve our Services, comply with legal requirements, enforce our terms and conditions, or protect our rights, your rights and the rights of other users.

Personal Information We Collect

Information You Provide Directly. We collect the information you provide directly through the Services, which may include:

  • Contact information such as your name, address, email address and phone number.
  • Order information such as your name, billing address, shipping address, email address, phone number and payment confirmation.
  • Account information such as your username, password and security questions.
  • Customer support information such as messages or details you provide when contacting us.

Some functions of the Services require you to provide specific information. If you choose not to provide this information, certain features may not be available to you.

Information We Collect Automatically

We may automatically collect certain information regarding your interactions with the Services ("Usage Data"), using cookies, pixels and similar technologies. Usage Data may include:

  • Device information
  • Browser details
  • IP address
  • Network information
  • Interaction data related to how you use the Site and your account

Information We Collect from Third Parties

We may also receive information about you from third parties, including:

  • Service providers, such as Shopify, WooCommerce or WordPress, who help operate our Site.
  • Payment processors, who collect payment information such as bank or card details and billing addresses to process your transactions.
  • Marketing and analytics partners, who collect information when you interact with our emails, ads, website or social media.

All third-party information is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

1. To Provide Products and Services

We use your personal information to deliver the Services under our contract with   you, including:

  • Processing payments
  • Fulfilling and shipping orders
  • Managing your account
  • Facilitating returns and replacements
  • Sending order confirmations and updates

2. Marketing and Advertising

We may use your information for marketing purposes, such as sending promotional emails, SMS messages or displaying tailored advertisements.

If you are located in the EEA, our legal basis for marketing is our legitimate interest under Article 6(1)(f) GDPR.

3. Security and Fraud Prevention

We use your personal information to detect, investigate and act on fraudulent or illegal activity. You are responsible for maintaining the confidentiality of your login information. If you suspect your account has been compromised, you must contact us immediately.

4. Communication and Service Improvement

We use your information to communicate with you, provide customer support and improve our Services.
This is in our legitimate business interest under Article 6(1)(f) GDPR.


Cookies

We use Cookies to support and enhance our Site, improve your experience, analyze usage and tailor our Services.
Specific details about Shopify and WooCommerce cookies can be found here:

You may adjust your browser settings to delete or block cookies, but doing so may negatively impact your experience on the Site.

How We Disclose Personal Information

We may share your personal information with third parties in the following cases:

  • Service providers who assist with IT support, order fulfilment, payment processing, shipping, analytics or customer service.
  • Business and marketing partners who display ads or provide integrated services.
  • Affiliated businesses within our company group.
  • Legal compliance, such as responding to court orders or enforcing our terms.
  • Business transactions, including mergers, acquisitions or restructuring.

We do not use or disclose sensitive personal information without your consent or for inferring characteristics about you.

Third-Party Websites

Our Site may contain links to external websites. We are not responsible for the privacy or security of these websites. You should review their privacy policies before sharing any personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal data from individuals under the age of 16. If you believe your child has provided us with personal data, please contact us to request deletion.

Data Security and Retention

No system is completely secure, but we take reasonable measures to protect your information.
We retain your personal data only as long as necessary to:

  • Operate your account
  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Your Rights

Depending on your location, you may have rights including:

  • The right to access your data
  • The right to delete your data
  • The right to correct inaccurate data
  • The right to data portability
  • The right to opt out of the sale or sharing of personal data
  • The right to restrict processing
  • The right to withdraw consent
  • The right to appeal decisions

We may request additional information to confirm your identity before processing your request.

We will not discriminate against you for exercising any of your privacy rights.

Complaints

If you have concerns about our handling of your data, you may contact us using the information below. Depending on your jurisdiction, you may also have the right to contact your local data protection authority.

International Users

Your personal data may be transferred and processed outside your country of residence. When we transfer data outside Europe, we rely on legally recognized mechanisms such as the European Commission’s Standard Contractual Clauses.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at: support@teddyschoice.com

Teddy’s Choice is the controller of your personal data unless otherwise stated.